Where are you located?

 

Ala moana mall 

1st floor next to center stage 

Do you ship outside of Hawaii?

Yes - we process and ship orders to all 50 states.

 

How long will it take for my order to arrive?

Most orders are prepared for shipping within two (2)  business days after your place it.  When it has been boxed, and a label has been created for your tracking, you will receive an email confirmation with that information.  Domestic U.S. Customers typically receive their purchases within 3-5 business days after dispatch.  

 

Why was my order canceled?

There are several reasons for an order being canceled.  We will contact you if your order cannot be fulfilled and provide you an explanation. Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.

  

What is your return policy?

We do not accept returns or exchanges; all sales are final. A good amount of our inventory is on consignment, meaning we sell items for many individual sellers/consignors.  These consignors are paid out shortly after their item(s) sell. Because of this, we are firm on our return policy.

 

Are all the items you sell authentic?

THV sells only 100% authentic product.  We do not accept fakes or counterfeits.  We guarantee the authenticity of every item we sell, as we have in-house authentication specialists who inspect all product that is taken in and put up for sale.

 

When will you get more of an item that is sold out?

Restocks of styles and/or sizes depending on the availability within our network of sellers. We cannot predict when a shoe will be back in inventory or available in a specific size.

       

Do I have to pay sales tax?

If you are purchasing online, you may be subject to sales tax based on your location.

 

I couldn’t find an answer to my question. How should I contact THV?

You may  send emails to thehawaiivault@gmail.com